Product overview: clear, actionable information to everyone
Highlight: Cloud-based monitoring of the Networks, Applications and Services that power Businesses
Once an Enterprise network is connected to the Service, Highlight collects real-time data 24x7, watching both infrastructure and the Applications and Services that run over it. Both Service Provider and Customer have instant, real-time views of what’s happening, using a browser, from anywhere. There’s no software to install and little or no hardware – most data comes from existing devices.
Our Heat – and Service – Tiles layout gives you an overview of your whole IT environment, showing issues both geographically and in terms of the Services they affect. Just three clicks gets you from overview to detail, still in real time. And unlike other tools, drilling down in Highlight doesn't drop you into reams of engineering data; you get clear, graphical information all the way down. Engineering detail is there, if and when you want it.
Highlight offers fast, detailed history for Service Assurance Reports, baselining, outage reports or issue analysis, with full, 3-minute or better granularity over 12 months. Highlight keeps everything, from Service Availability and Outages, to errors on a Metro Ethernet connection, to who's logging in. Compare behaviour over previous weeks or months, or drill into a list of outages.
Highlight monitors the Services Enterprises buy from Providers, and extends the same pane of glass to cover in-house IT as well. Metro Ethernet, MPLS and Private IP networks, VoIP, Video, Websites, Switches and Servers. Using Highlight can be as easy as knowing Green is good, Red is bad, and driving a mouse; engineers will find a wealth of technical detail but Sales Teams, Finance or Management can be up and productive in minutes. Highlight collects data on your Applications, translating gigabytes of data in straightforward, clear reports.