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About us

Highlight exists because enterprises increasingly depend on technology, but really don’t care how it works.

As a result, the relationships they’re building with service providers and other partners are vital to both sides, but increasingly need to be defined in business, rather than purely technical, terms.

Delivering visibility of that technology is what gets us out of bed in the morning.

Our vision

Our vision

The growth of online services and cloud computing means businesses will be buying a collection of services, inevitably from different providers – as well as continuing to run some local IT. It will be bad for the industry, and for growth of the cloud, if businesses have to use different service assurance and monitoring tools for each service they buy – having to deal with yet another monitoring tool, login, user interface and report format.

Ideally, the customer’s own tools, and those offered by their providers, would join to form a single, flexible view of the technology the business depended on. Ideally, this visibility would be available to and understandable by anyone, business or technical. It would be accessible anywhere, a focus for collaboration within and between organisations.

That’s where we’re going with Highlight!

"Our vision is to be the de-facto provider of clear visibility and monitoring for enterprises that rely on technology."
The 'oh wow' moment

Highlight Fundamentals

Highlight is a true, multi-tenant service, designed from the outset to run in the cloud and to share information. We have a fundamental rule at Highlight that both sides – supplier and customer – see the same picture. No hiding or prioritising or making things look good. We prioritise simplicity, making reports clear and quick.

It works. We love the "Oh, wow" moment when our business customers first see their applications, services and infrastructure through Highlight, the moment they realise this is visibility they can understand, quickly and easily. It’s remarkable how many technical and engineering people like the product too, because of Highlight’s ablity to give a fast, graphical views of large estates.

Our goal

Highlight will provide a source of visibility which is

  • Trusted - Independent, unbiased and reliable
  • Sharable - Giving different people within and between organisations the ability to discuss and collaborate
  • Understandable - Does not obfuscate or drop the user into reams of engineering data
  • Harmonious - Allows shared communications between businesses and providers
Providing visibility since 2001

Our History

Highlight grew out of a consultancy business which advised customers like Disney, the Bank of England and Inmarsat on managing data networks. Not easy, as it turned out: the available tools were clunky, expensive, and hard to use.

So the basic concept for Highlight was formed: clear, fast reporting that anyone can understand whether business or engineering, run in the cloud so it’s accessible to anyone with a browser, installing quickly with no capital cost, and billing on a subscription basis.

Quite a challenge, but a very popular concept as it turned out. We grew by selling to enterprises through service providers, and we initially evolved our service to track the products they sold, moving with them from basic internet access, to VPNs and managed networks, to hosted applications and services.

Other recent highlights include...

  • Our anchor clients

    New business

    Landing anchor clients like Verizon (with us for ten years), Azzurri, Telstra and Equinix

  • The Silicon Cup

    Winning on the waves

    Regularly taking part in – and recently winning - the Silicon Cup. We love Sailing, as you’ll know if you’ve been out on the water with us and seen some good stuff.

  • Abbey Mill Business park

    Award winning

    Winning the TechWorld award for Cloud/Shared Services
    Find out more about the Techworld Awards.

  • netEvidemce is growing

    Growing the business

    Growing consistently at more than 20% per year for the last five years

  • Abbey Mill Business park

    Brand new offices

    We have recently relocated to beautiful new premises in the heart of the Surrey countryside. Go to our contact us page to find our full location details.

  • A delighted Customer

    Delighting customers

    A recent customer comment that seeing his network for the first time in Highlight was ‘Jaw Dropping’ (yes, really).

Highlight Management Team

Management team

Highlight is led by a versatile and experienced team, with histories going back to well before the Internet was a term people recognised.

Watching and working with the market over the last 25 years has let us see how businesses use technology and understand what they want from it.

That depth of experience also makes us good at separating hype from reality, stripping out fads and fluff to give our customers what they actually want.

Richard Thomas - CEO

Richard Thomas CEO

Richard established netEvidence in 2000 with the Highlight service – an early version of the now widely-accepted SaaS concept. The company evolved from a Consulting business set up by Richard in 1994, which achieved considerable success planning and trouble-shooting networks for clients such as Disney, the Bank of England, Credit Swisse and Barclays.

"..they've always championed design and simplicity - things which drive us..."
What do you enjoy most about your job?
The satisfaction of building and working with a great team of people. It sounds a cliché, but it’s true.
What's the best piece of business advice you've ever been given?
Don’t assume other people see the world in the same way you do
Which business do you most admire?
I’d have to say Apple : they’ve always championed Design and Simplicity – things which drive us at netEvidence as well - but they’ve grown a business through an astonishing series of ups and downs to a half-trillion-dollar company. To end up that size yet still have rock-star status in the industry, is quite something.
Whose job would you like most?
My current one is pretty good, but if for a few months each year I could switch to skippering a sailing superyacht, I think I could cope with that !
Your job would be easier if...
Good people were easier to find. But then of course everyone would have them.
What traits do you most and least admire in yourself?
I’m a very good problem-solver, not afraid to take on something large and I’m comfortable working through complex projects ; but I tend to be impatient and have to really force myself to take time to plan things.
Which words or phrases do you most overuse?
I start a lot of sentences with ‘So…’. And I put spaces in front of semicolons ; does that count ? It seems to wind up some of my team beautifully.
Which idea do you wish you'd thought of?
Dreaming up eBay was pretty smart, Pierre Omidyar must be pleased with how that turned out although it’s lost its roots a bit these days ; if I can go back further in time I’d like to have thought up something that had a big impact without people realising it – something like the shipping container. Bet you didn’t know that one.
Which business book would you recommend?
One of my favourites is still Ed Tufte’s ‘Visual Display of Quantitative Information’ – it’s shaped a lot of our thinking on Highlight. That one’s not strictly business so I’ll add Malcolm Gladwell’s ‘The Tipping Point’ as a thought-provoker.
My biggest extravagance is...
A Sailing Boat – every bit the money pit people say they are, but also a fantastic way to relax.
Anthony Madden - Technical Service Manager

Anthony Madden Technical Service Manager

Anthony is responsible for managing the Operations team who run the Highlight Cloud infrastructure, technical support and internal IT. Anthony has over 15 years of experience in management, service management, hands-on technical team leadership and project management within the legal and healthcare sectors.

What do you enjoy most about your job?
The people and the product! I really enjoy working with different people and finding out what makes them tick. Highlight is a superb product and the feedback we get from our customers only confirms what we already know.
What is your proudest achievement?
My children
What's the best piece of business advice you've ever been given?
Start with the end in mind!
Which business do you most admire?
Google – it’s become an integral part of everyday life. What did we do before we ‘Googled it’?
Whose job would you like most?
I would love to be a concert pianist.
Your job would be easier if...
If my job was easy then I’m in the wrong job - a challenging job brings out the best in me. However if I had the memory retention of my children then life would generally be easier!
What traits do you most and least admire in yourself?
I’m good with people which is very important in making a team work at its optimal level. I also like everything to be extremely well organised which can drive some people up the wall!
Which words or phrases do you most overuse?
Have you documented it….?
Which idea do you wish you'd thought of?
The spread sheet
Which business book would you recommend?
Who Moved My Cheese?
My biggest extravagance is...
My wife tells me that it’s her!
Ian Gaitley - Head of Sales

Ian Gaitley Head of Sales

Previously Ian was Partner Sales Director at Ipanema Technologies where he managed the relations and revenue streams for all Ipanema’s partners. Ian also worked at BMC Software in various roles including Enterprise Account Manager with responsibility for the development of territory and business plans for Major Outsourcers and Systems Integrators.

Ian’s engineering expertise comes from 18 years spent as an Engineer Officer serving in the Submarine Service of the Royal Navy; his roles included Weapon Engineer Officer of the nuclear-powered submarine HMS Sovereign and Head of Command Systems Training at the Submarine School.

What do you enjoy most about your job?
Being part of a team that shapes and implements company strategy
What is your proudest achievement?
Passing my Part III submarine training, to become a qualified submariner; apart from the birth of my son (which doesn’t really count!), nothing has made me prouder
What's the best piece of business advice you've ever been given?
If you don’t have your own plan, you’ll be part of someone else’s!
Which business do you most admire?
John Lewis. A true example of a customer focussed and oriented organisation
Whose job would you like most?
I’ve only been in my current role for 5 months and I am still enjoying it, but I’d love my boss’s job; it’s probably the megalomaniac in me!
Your job would be easier if...
I would hate an easy job; I get bored too easily
What traits do you most and least admire in yourself?
I like to think that I’m good at solving problems and that I’m pragmatic, but I know that I can be irrationally stubborn sometimes and that I have to force myself to focus on detail.
Which words or phrases do you most overuse?
I ask “does that make sense?” a great deal . . . in sales as with anything, clarity is essential and this is the closing question that I most frequently use to make sure that my idea, suggestion or position is understood.
What was your last business epiphany?
It doesn’t matter how good your product is, if it is difficult for people to ‘consume’, then it will never be truly successful.
Which idea do you wish you'd thought of?
The ‘Cats Eye’ would be the one for me . . . such a simple idea!
Which business book would you recommend?
‘Hope is not a strategy’ is one of those iconic business books where the title is a lesson in of itself! The other book that has been of equal importance to me is ‘Getting Partnering Right’.
My biggest extravagance is...
I love cars . . . and I am a recent convert to Jaguar; an exciting, but expensive conversion!
Andy Strong - Head of Development

Andy Strong Head of Development

Andy is responsible for reviewing, contributing and agreeing Software Development Architecture designs and implementations for new features in Highlight. He manages Highlight’s team of developers and ensures Customer Specifications are developed and met in a professional and maintainable manner using the latest Agile techniques.

Andy has been in the IT industry for over 20 years cutting code in languages as diverse as Business Basics, QBasic, Pick Databasic, dBase, Clipper, FoxPro, Java, C, x86 Assembler, Delphi, C#, SQL, Pick, Universe and various other databases. He has worked on, designed and developed major projects such as: Embedded network controllers, Accounting Ledgers, Stock Control and Invoicing packages; Asset Data collection for the National Railways; Digital Photograph manipulation products (including a boxed product named “Piccolo” sold in Dixons, Curry’s and Jessops); Digital Image Upload Web sites for printing 6x4 prints and other merchandise (T-Shirts, Albums, Mugs etc.); and Healthcare database software and Web support

What do you enjoy most about your job?
The team and the interesting highly technical nature of the software development.
What is your proudest achievement?
Being one of the first or the first to develop a UK boxed product to manipulate view and identify Digital Cameras just from plugging in the Camera to a PC (“Piccolo”)
What's the best piece of business advice you've ever been given?
“Don’t trust the Tax Office calculations…”
Which business do you most admire?
Even though I detest the way they do business, and lock users in to an ever increasing outlay, I have to admire Apple.
Whose job would you like most?
James Dyson’s Job
Your job would be easier if...
…I could mentally retain every nuance of the .NET framework!
Which words or phrases do you most overuse?
In the spirit of balance..; to play Devil’s Advocate…
Which idea do you wish you'd thought of?
The ZIP file
Which business book would you recommend?
Freakonomics: A Rogue Economist Explores the Hidden Side of Everything
My biggest extravagance is...
Long Haul Holidays

What our users say...

  • Germains
    "A major benefit of Highlight is that we can keep our network provider honest. I can see instantly what is going on and I don’t require a degree in monitoring software to understand how it works"
    Adam Fairless, Germains
  • Westcomn Group
    “With Highlight, we’ve cut network provisioning costs by at least 35%”
    Mike Soler, Westcon
  • Biogen
    "Highlight gives me the ability to respond to problems before the user even gets a chance to report it"
    Paul Beliveau, Biogen
  • Claranet
    "I believe Highlight is now the benchmark in the industry for this type of reporting"
    Martin Saunders, Claranet
  • Gamma
    "With Highlight, we can give our customers meaningful application performance data that allows them to identify issues even though the applications are cloud-based and they don’t own or control them"
    Neil Camden, Gamma
  • John Guest
    "When we realised that Highlight could monitor all our lines - regardless of the Service Provider - it was a real bonus!"
    Howard Wheatley, John Guest
  • Telstra
    "Our Customers need to make business decisions in real time, and with Highlight our Service Managers can get information they’ve never had before. Previously getting at that data could take them days, but I want them in front of customers, not digging for information. Highlight gives us that capability, in real time"
    Jim Kirkby, Telsta
Find out more about how Highlight can help you...

Get in touch

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