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Network Telecom, a national telecoms provider to SMEs, is one of the first telecoms providers in the UK to offer Highlight monitoring as part of its Managed Broadband service. With Highlight’s proactive 24/7 monitoring and reporting, Network Telecom can see clearly if any customer experiences issues, and ensure the minimum of disruption to critical internet services.

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Highlight announces a record breaking 2016/17. With April closing out a highly successful financial year, Highlight hit some great targets. The company achieved the highest end of year revenue and the healthiest profits in its 17 years of operating. It grew its customer base by 30%, having signed a record number of new partners. And the Highlight team expanded by 25% to support its ongoing success, with plans to open an Asia Pacific office later in 2017 due to strong demand from the region.

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Partnership will enhance customer service integral to GCI’s next generation infrastructure monitoring and performance management offering to customers

GCI and Highlight are working together on GCI’s next generation Infrastructure monitoring and performance management system, with APM specialists Hortium, to provide a superior value proposition to their enterprise corporate customers and partners. 

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Disaggregated procurement is widespread in both the public and private sectors, but the challenges facing the public sector’s small and medium enterprises (SMEs) are of particular interest in the current climate. Purchase decisions might seem feasible for cutting costs from a procurement point of view, but they have direct implications for the business processes. A key challenge involves harmonising the procurement and management activities effectively for those who are tasked with the end-to-end management. How can disaggregation lift government procurement policies, for example? Can this improve risk management and minimise costs?

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In my previous blog, I looked at the potential of SD-WAN in 2017. In my view, one of its key benefits is that it complements the progression of artificial intelligence (AI), which has been ranked as one of the top 10 strategic technology trends for 2017 by Gartner.

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Couldn’t resist sharing some truly stunning sailing by Harry Blowers, sponsored by Highlight, and John Leach from Laser Performance.

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