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Debuting its Performance Monitoring and Analysis Cloud Service for MSPs on Wednesday 20 September at The Brewery, 155 Bishopsgate, London EC2M 3YD.

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Some service providers may be very reluctant to share performance analytics with their customers. But sharing service analytics data only enhances the value of the partnership, even if the performance is under the agreed service level. It demonstrates trust, openness and enables a different engagement between account managers, service managers and the customer.

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The benefits of Unified Communications (UC) combined with business-relevant UC service monitoring can exceed those of UC alone. Without monitoring and measuring, management is a difficult guessing game, in which the achievement of service levels is indeterminable.

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An investment in Unified Communications (such as Cisco’s UC suite and Microsoft’s Skype for Business) is only beneficial if it does its intended job. This may seem obvious, however, the day to day performance needs to be measurable.

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Highlight’s Digital Marketing Coordinator, Farrah Aslam, skydived from 10,000 feet over the weekend raising over £2,000 for Cancer Research in memory of her mother.

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As more businesses come to depend on Unified Communications like Cisco’s UC suite and Microsoft’s Skype for Business, having a clear view into the quality of the users’ experience has become essential. This ensures both providers and users have an early warning of any degradation of calls, videos and voice quality.

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